Support

How to get help, get on the board, and check whether your strap or watch works.

Get help

At Rock City Complete Fitness, where Zones Up is in a pilot, ask Coach Robert, who is usually there in the afternoons.
Anything else, or if you'd rather write: hello@zonesup.com. Say which gym you train at and what device you use.

Which devices work

Works today

Most ANT+ chest straps
Garmin watches, with heart-rate broadcast turned on

In the works

Bluetooth-only straps
Apple Watch, being tested by a few members
WHOOP

Not sure about yours? Ask a coach, or write to us with its make and model.

Who can join

Members 18 and over. A coach asks you to confirm your age when pairing your strap or watch. Zones Up isn't open to members under 18 for now.

Already paired? A coach will ask you to confirm at your next visit.

Get on the board with a strap

Wear your strap to class. The board picks it up on its own.
Ask a coach to pair it. They'll find your strap on the pairing page, put your name on it, and ask you to confirm you're 18 or over and agree to how your heart rate is used.
Until then, you're Strap A, B or C. Pair within two days and that workout still counts.

On a Garmin watch, turn on heart-rate broadcast before class. Where the setting is depends on the model.

Pair an Apple Watch

The Apple Watch app is being tested by a few members. If you're one of them:

Install Zones Up from the TestFlight invitation we send you.
Open Zones Up on your watch. Read the first screen, which says what's sent and where, and tap I'm 18 or over. The app then shows a six-character code, good for 10 minutes.
Show the code to a coach. They type it on the pairing page, pick your name, and ask you to confirm you're 18 or over and agree to how your heart rate is used.
Start a workout in Zones Up at the start of class, and end it when class is over. Your tile shows on the board a few seconds behind your watch.

To stop for good, tap Stop sharing in the app and confirm. It unpairs your watch, withdraws your agreement and deletes every minute recorded from that watch; minutes from your straps stay. The app goes back to its first screen. To come back, agree again and ask a coach to pair it.

A coach can also unpair your watch. It goes back to its pairing screen, and your agreement stays.

Each class is also saved as a workout in your own Apple Health. Those workouts stay on your devices and aren't sent to us.

Common problems

My tile doesn't show

Check that the strap is snug and its pads are damp, or that broadcast is on for a Garmin watch. With the Apple Watch app, check the workout is running. Still missing? Ask a coach.

I'm still Strap A, B or C

Your strap isn't paired yet. Ask a coach; pairing within two days still counts that workout.

My numbers look wrong

Your percent comes from your max heart rate, which starts from your age. If you know your own, a coach can enter it.

I don't want my name up there

A coach can show a nickname, or hide your name so your tile shows "Athlete" and you're left off the day's, week's and month's boards.

Your data

What Zones Up keeps, who sees it, and how to have it deleted are in the privacy policy.